This national airline began its operations during autumn of 2003 and it was established under the decree of Abu Dhabi’s reigning regent. Today, Etihad Airways offers an elegant travel experience to its valued clientele, via true Arabian hospitality.
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Etihad Airways serves Africa, Asia-Pacific, Europe, North America, South America and the Middle East. Prices for flights will vary based on their mileage, in addition to varying based on the class of flight which is selected. Customers may choose from Economy, Business and First Class, in order to access flights which suit their budgets and preferences.
For the discerning client, there is also The Residence, which is a three-bedroom luxury cabin aboard an A380 which flies out of Heathrow Airport in London, England. First Class flights also offer a high degree of luxury to passengers, by giving them access to caring service, fine cuisine and a host of other perks.
The airline earns a decent overall ranking of five stars out of ten stars at the airlinequality.com website. This ranking was based on ratings for a series of categories. So, let’s talk about how this airline fared in terms of these categories…
Etihad Airways earned a rating of three stars for Food & Beverages and garners a rating of three stars for Inflight Entertainment. In terms of Seat Comfort, this airway got a three star rating and also earned three stars for Staff Service and Value for Money.
Now, let’s discuss what some real-life customers had to say about the airline when they left these ratings…
One happy customer described the flight attendants on his/her flight as “friendly and helpful”, while a less-than-happy customer complained about the hard seat on his/her flight.
One customer enjoyed the in-flight entertainment system, while another, who may have been in First Class, left a glowing review of his/her flat bed. Flat beds allow passengers to recline and rest and they are very popular these days, as they help to make air travel less uncomfortable. However, they are usually for First Class passengers only. Some customers found the food portions on their flights to be a bit too small.
The airline provides a customer loyalty program to its clients. This program is known as the Etihad Guest Miles Program and it makes it very easy for customers to earn points (air miles) which may be redeemed for an array of purposes.
When customers sign up for the program, they are able to earn miles each time that they fly and points may be redeemed via Etihad or an array of partner airlines. In addition, points may be used at all of Etihad’s online boutiques, which offer customers access to appealing hotel accommodations.
To get more value from the program, customers may also earn more miles and instant benefits by banking via the airline’s financial partners.
It’s easy to sign up for the program online, via the official Etihad Airways website. Once you’ve done so, you’ll be able to access your online Guest Miles account just by logging in.